Jana Sedivy performs customer experience research for B2B companies. She helps companies that create and sell software to other businesses better understand their customers and identify ways they can improve the customer experience. Jana has worked with companies such as Adobe and Nuance, and she also holds twenty-one technology patents and is published in peer-reviewed user experience journals.
In this episode, Jana shares how she got started consulting and how you can start building the authority and connections so you can start winning these big clients as well.